Shipping policy

Shipping Policy

Petnetic currently supports a UK-focused soft launch.

Tracked delivery. Delivery timing depends on your location and the options shown at checkout. Tracking details are shared when available after dispatch.

For the Fur & Fabric Hair Remover Brush, the supplier-visible UK route is YUN-EconoLink Standard. Supplier information currently shows processing of 1-3 days for most orders and a shipping estimate of 6-10 days after dispatch. These are supplier estimates, not guaranteed delivery dates.

Carrier updates can sometimes take time to appear after dispatch. If you have already ordered and need help checking your order, contact us with your order number and checkout email.

Address accuracy

Please check your shipping address carefully before placing an order. If you need to change an address, contact us as soon as possible. Changes may not be possible once an order has started processing or dispatch.

Delivery problems

If tracking shows delivered but you cannot find the parcel, please check the delivery area, household members, neighbours, safe places, and your local carrier or post office. Contact us with your order number and any carrier update you receive so we can review the next step.